Refund and Returns Policy

Thank you for shopping at Mitobay.com. We aim to deliver quality products at competitive prices from trustworthy brands. If your experience is less than perfect, we want to change that! 

If you’re looking to return an item that you purchased, we ask that you reach out to us for support. You can do so by calling us or reaching out via email. In the case that you do need to return an item, we are happy to help you take care of that.

No returned merchandise will be accepted without an RMA. Please reach out to us via email or phone so we can provide an RMA (Return Merchandise Authorization) number which must be included with your return in order for you to receive proper credit. We will also provide you with shipping instructions when you reach out.

We will credit you in the same manner as your original payment within 7-10 business days of receiving the returned item.

Unopened Merchandise

We allow return of all “unopened” products or accessories within 30 days of delivery for a full refund provided the product you are returning is not a built-to-order product. For unopened returns, after contacting us, you will simply return the item to us at your cost. You must only ship returns using Sundorbon & SA-Curiour Service. We include free shipping with most of our products. If we included shipping when you ordered the item, the actual shipping costs we incurred when shipping the item to you will be deducted from your refund.

Opened Merchandise

We allow customers to return items that have been opened but unused products. As long as the item and all accessories are in their original packaging they can be returned within 30 days of delivery.

Please note that all opened items must be sellable in new condition and include all original materials and packaging. These returns are subject to a 25% restocking fee to cover cleaning, testing and repacking the item. For opened items, after contacting us, you will simply return the item to us at your cost. You must only ship returns using Sundorbon & SA-Curiour Service.

If your item was shipped on a pallet (LTL carrier), it will likely need to be returned the same way. We include free shipping with most of our products. If we included shipping when you ordered the item, the actual shipping costs we incurred when shipping the item to you will be deducted from your refund.

Custom-Built Items

You MUST contact us for the address to our Returns Warehouse.

Note: This address is NOT the same as the address on the shipping box. If a product is returned to the wrong address, it may delay your refund.

Once returns are shipped, if you provided your own or purchased your own shipping label, we ask that you email or call us with the tracking number for your return so we can ensure the fastest processing of your refund or exchange.

Contact Us to Open a Return Request

To return an item, please email us at [email protected] & 01310-660217 .

You MUST contact us for the address to our Returns Warehouse.

Note: This address is NOT the same as the address on the shipping box.

If a product is returned to the wrong address, it may delay your refund.

Once returns are shipped, if you provided your own or purchased your own shipping label, we ask that you email or call us with the tracking number for your return so we can ensure the fastest processing of your refund or exchange.

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